Return & Refund Policy
Dr MySalyanie appreciates your continuous support and we urge all customers to please inspect your orders upon delivery. We strive our best to deliver our items in the best possible condition. However, in the event that we have accidentally failed you by sending you goods that have been damaged / broken / expired, please flag out these instances to our delivery personnel IMMEDIATELY so that we can make arrangements to deliver the replacement to you soonest possible.
The exchange of Products can only be arranged for the following reasons:
- If the product delivered is in damaged or defective condition*; or
- If the product is different from the Order delivered.
*Please note that ER P PLUS will not be liable for any loss, damages, or defects of products that occur during the delivery process by any courier service company appointed by us.
Product for exchange shall be exchanged in its original condition (unused and unmarked), quantity, and packaging as it was first delivered to the customer together with proof of purchase. Exchange is only allowed for the same item. In case the same item is not available, customer may proceed to return the item. A refund will be credited into the Customer’s bank account depending on the period of time your financial institution required to arrange for the refund. Only the price paid for items purchased will be refunded. The shipping fee will not be refunded.
For return of products in bundle sets due to reasons aforementioned, please ensure the following:
- Products purchased as part of a bundle set or multi-item pack, have to be exchanged/returned as a whole set.
- Individual products within a bundle set or multi-item pack cannot be exchanged/returned.
Please note that ER P PLUS has the right to reject your exchange or refund request if your request is deemed unreasonable. Unfortunately, a refund will not be provided for confirmed orders.